Cureill Pharma

Shipping Policy

What is the total delivery time for my order?

All orders are processed in 2-3 business days. For large parcels, processing time may extend upto 4 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout.

 

Which locations do you deliver to?

We ship all orders to anywhere in the India.

 

How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.

 

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.

 

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.

 

What should I do if I receive a damaged item?

You may log into our dispute management portal, mark the item as damaged and upload a picture of the damaged item. Once your request is received, our delivery agent will pick up your package. Alternately, you could contact our customer service team.

 

What duties and taxes apply?

Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.

 

How can I return the item?

In case of a manufacturing defect, you may return the goods within 15 days from the dispatch of the goods for complete refund or exchange. Goods must be in original packing along with all manuals and in good condition. Please talk to our representative on this Tel No. 9974358283 / 7211100880 prior to shipping.

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